Koodo Community

Community

Solved

What's my account number???


7 replies

Userlevel 5
Hi Jolene, log into Self Serve and take a look at your online bill - the number is located directly below your name.
Josie wrote:

Hi Jolene, log into Self Serve and take a look at your online bill - the number is located direct...

I can't log into self serve!!! It doesn't recognize my email address. I'm going in circles trying to get in!!! Driving me CRAZY!!!

Userlevel 7
Badge +4
Josie wrote:

Hi Jolene, log into Self Serve and take a look at your online bill - the number is located direct...

Is it possible you are using the wrong email?
If you forgot your email you can use the tool here for postpaid accounts:
https://www.koodomobile.com/my-account/profile/forgot_email
Josie wrote:

Hi Jolene, log into Self Serve and take a look at your online bill - the number is located direct...

I tried that. It did not recognize the email address or my cell phone number. I don't know my account number, I cannot find my phone agreement at this time because I forgot where I put it. I have memory issues. 
Userlevel 7
Badge +4
Josie wrote:

Hi Jolene, log into Self Serve and take a look at your online bill - the number is located direct...

https://community.koodomobile.com/koodo/topics/email-address-for-self-serve
Userlevel 7
Badge +4
Your account number is also on the cell phone agreement that you signed
Cannot find my cell phone agreement.

Reply