Koodo Community

Community

Solved

What if I am seeing a negative number on my Total Amount Due and I don't see a due date, what does that mean?


Got a total amount due of P -1,797.00 and a running unbilled charge of P -1,752.93. Does this mean I have to pay the latter on top of the amount due? 

8 replies

Sorry, this is kind of my first postpaid plan acquisition, my first bill ever. So I need to better understand how to read the billing statement. Thanks! Any help is appreciated!
Userlevel 7
Hi Ruth, If the number is negative, then it means that you do now owe Koodo anything and the negative amount is a credit to you.
Mathieu wrote:

Hi Ruth, If the number is negative, then it means that you do now owe Koodo anything and the neg...

Thanks, Mathieu! 🙂
Userlevel 7
Badge +4
Mathieu wrote:

Hi Ruth, If the number is negative, then it means that you do now owe Koodo anything and the neg...

I'm curious as to why a customer would have a seventeen hundred dollar credit on their account?  I know I could think of many uses for that amount added to my bank account. Were I Ruth, I would be looking for a transfer of that amount from Koodo to me.

Userlevel 7
Badge +4
Everything on your first bill is explained here : http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill And make sure to verify why is that negative amount so big
Robert wrote:

Everything on your first bill is explained here : http://help.koodomobile.com/my-bill/charges-exp...

I also have a negative amount, except mine is for two lines! - $90 on one and -$240 on the other, I don't understand how Koodo can keep suspending my service if THEY owe ME over $300?!
Userlevel 7
Badge +4
Robert wrote:

Everything on your first bill is explained here : http://help.koodomobile.com/my-bill/charges-exp...

Where are you seeing the negative balance? If you see -$90 under tab balance than you owe that to Koodo. If you see -$90 under account balance then you have that as a "credit" on your account.
Userlevel 6
Robert wrote:

Everything on your first bill is explained here : http://help.koodomobile.com/my-bill/charges-exp...

@Missy Whitts :

I think your question has been answered in another thread, see link.
Please don't revive old threads as per forum rules.
Since OP's question has been answered and now this is simply an old thread, perhaps it can be archived?

Reply