I am really ticked! We upgraded to a newer phone in August and apparently were automatically switched to an e-bill from the paper one we had been receiving since we started at Koodo many years ago. We were not informed of this switch and consequently did not know to look online somewhere for a bill. Now we are 3 months overdue in billing and at the point of almost having our phones cut off. This is very poor customer service. We want our paper bill back as we did not consent to this change.