This complaint is related to KOODO mobile who's parent company is Telus, I didn't see KOODO name in the company list so filing this with Telus.
I started receiving calls from Metcredit from July, 2019 asking me payment for KOODO bill which I told them I never own one but they didn't understand. Later on 30 October, 2019 I requested my credit report and found there is Koodo mobile listed under Collection section with Metcredit agency. I called KOODO in November, 2019 and explained that I have never owned their service and looks to me that it's a fraud that someone might got connection with my name or it's an error from KOODO and told them to investigate. Koodo employee assured me to investigate on it and pass it to financial department to work on it and he also told me to call me back with the update within a month which I never received any. Later I called KOODO again to follow-up in January 2020, and they said they are investigating it and will update me in a week, again never received call from KOODO. Later I called KOODO again in March to follow-up but same response that they are working on it. I called KOODO in June again to find out what's going on, same response the guy told me to follow up till today I have not received any single call from KOODO ever, now I am very frustrated with KOODO, as my credit profile is shattered just because of someone else error or mistake and I am the only one suffering from last 9 months and no one is really helping me out. Will be going to take this to the court if I have to, but I will not pay single penny to Koodo because I don't owe anything legally to KOODO as I never bought their service.
I would like to request BBB, please help me resolving this as this is very stressful to a common man like me who cannot apply for a credit card now because of this collection account on my Credit profile.
Feel free to contact me for any further information or details.