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Unlined text add-on abruptly removed?


I have 2 phones registered on my bill. Both with the $15 Canada-Wide Plan but one of them with an add-on of unlimited text. Recently, for no apparent reason, that add-on has been removed and I am being billed almost $200 for this month and last months messages. What can I do to get the money spent on messages that should've been unlimited back? Why was that add-on removed and how do I get it back too?

3 replies

Userlevel 1
Were you paying for The add on? How much time after you put the add on did you notice it was removed?
B2theden wrote:

Were you paying for The add on? How much time after you put the add on did you notice it was remo...

I've had the add-on for over a few years and I noticed today just before I posted this.
Userlevel 7
Badge +4
Koodo doesn't remove your add-ons... Did you remove it through self serve by accident? Or it could be a system error? Either way, you need to contact customer service from your koodo phone *611.

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