Not a question, more a complaint. I've been a customer for 10 years and have always referred family and friends to Koodo. Recently my wife joined and we were shocked when she received a bill for over $200 (triple her usual monthly). She just had a baby and must have gone over her 500 anytime minutes. But a $200 bill without any warnings is crazy. Koodo has data warnings but no minutes warning. Upon calling customer service for the first time in 10 years we were met with nothing with robots. When we finally got through to a human he was borderline rude. We received a $23 credit (and will switch to unlimited minutes). This didn't help much with the approx $150 extra charge. So much for 10 years of loyalty. TLDR - watch your minutes or Koodo will slam you without warning.