Koodo Community

Community

Solved

Unexpectable bill


OMG..!! i have got 486$ e-bill . i have used 1700 minutes instead of 1000min. i did't get any notifications of crossing my limit of 1000 min.I can't pay the whole amount.please help me out.. 😞

21 replies

Userlevel 7
Badge +4
Sorry to hear that... but we are only volunteers here and we can't help you out I'm afraid 😞 You need to call Koodo (*611) and talk to them directly 🙂
Userlevel 7
Badge +4
Unfortunately notifications of overages only apply to data as per the new CRTC Wireless code of conduct. Kind of silly. An overage charge is still an overage charge regardless of the type
Userlevel 7
Badge +4
Dennis wrote:

Unfortunately notifications of overages only apply to data as per the new CRTC Wireless code of c...

To be fair, 700 minutes of overage is roughly 12 hours. I suspect the CRTC expects people to be more sensitive to the passage of time than the passage of data.
don't they offer me to pay less....because the amount was too big.am just shocked by looking at my bill.
Userlevel 7
Badge +4
v dileep wrote:

don't they offer me to pay less....because the amount was too big.am just shocked by looking at m...

If your credit card bill is bigger than you expect, do you expect your credit card company to charge you less? Koodo may decide to be nice, but they are under no obligation to be.
Userlevel 7
Badge +4
v dileep wrote:

don't they offer me to pay less....because the amount was too big.am just shocked by looking at m...

I don't blame you, I'm quite shocked that you weren't informed you were going over your minutes. I don't quite understand it because if you were to go over your credit card limit, your bank would inform you quickly. I suggest you file an official complaint, which would benefit all cell phone customers all over Canada really - you are not the only one with a horrendous bill. Particularly with children playing with cell phones and roaming fees etc, I think a cap should be on the WHOLE bill not just data!
v dileep wrote:

don't they offer me to pay less....because the amount was too big.am just shocked by looking at m...

you understand my pain Sophia thank you.. !! its true but i have to try whether it gonna work or not 😞
Userlevel 7
Badge +4
v dileep wrote:

don't they offer me to pay less....because the amount was too big.am just shocked by looking at m...

Even if it doesn't, if people voice their dissatisfaction with things, it helps others. These things happen but I really feel there should be some warning system in place. I often talk to my relatives oversees and I have no idea how long I talk to them. I'd cry if I had an unexpected bill like that and would lose a lot of sleep!
Userlevel 6
v dileep wrote:

don't they offer me to pay less....because the amount was too big.am just shocked by looking at m...

They offer you two meant to track your usage. Online or on your own. It's very simple and I can imagine why would you have not looked. Considering how long you talked. It's like saying to your hydro company I left all the lights on all month, my bill is too much can you pls take some off. I don;t think they would do that. 🙂
Userlevel 7
Badge +4
I think you have to pay for what you have used. ( I mean we all do) I would ask Koodo to make some payment arrangements if it is difficult to do it all at once. ( I don't know if they can do it though)
last time i have got the same problem .i have got 80$ more than monthly bill.at that time i have informed them to send me some notification when i reach my limit.But they did'nt...!! 😞
Userlevel 7
Badge +4
v dileep wrote:

last time i have got the same problem .i have got 80$ more than monthly bill.at that time i have ...

Unless u have proof that Koodo yes they will send u a notification when u reach your limit I think u should be on the hook for the bill
Userlevel 4
v dileep wrote:

last time i have got the same problem .i have got 80$ more than monthly bill.at that time i have ...

Koodo DOES NOT send notifications about airtime usage. You can tell them all you want but it won't happen at this time.
Userlevel 7
I suggest you switch to an unlimited talking plan so you don't have to worry about it anymore. Seems like you use the phone quite a bit.
Userlevel 6
Jonathan I wrote:

I suggest you switch to an unlimited talking plan so you don't have to worry about it anymore. Se...

Excellent suggestion!!!!!!
Userlevel 7
Badge +4
Jonathan I wrote:

I suggest you switch to an unlimited talking plan so you don't have to worry about it anymore. Se...

Chances are it'll be a condition of crediting the charges.
Badge +4
Jonathan I wrote:

I suggest you switch to an unlimited talking plan so you don't have to worry about it anymore. Se...

I agree with Jonathan's answer. With the money that v dileep is spending in overages, it would only make sense to go unlimited.
I always find it funny when people want a deal or a beak after they use a service. If you can't afford it don't use it. Learn to monitor your time. Going over 12 hours is not that hard to miss.
Userlevel 7
Badge +4
Easy way to never have this happen use the kooky self serve app and check it periodically to make sure your within your limit or budget. Here's a link to the self serve app download from the PlayStore if you have an Android devicedevice, best of all its a free app - https://play.google.com/store/apps/details?id=com.koodo.selfserve If you have an iPhone or BlackBerry 10 device just search the respective app store for the free download of other koodo self serve app. Use the tools that your carrier supply you with as it your responsibility not your carriers to keep track of things. You have one person to look after where if it it was koodo responsibility they would have a few million per to look after so font expect them or any carrier to watch things for you.
Userlevel 7
Badge +4
Paul "Kid Android" Deschamps wrote:

Easy way to never have this happen use the kooky self serve app and check it periodically to make...

heheheh...'kooky self serve app'...
Userlevel 4
This is one of those situations where unlimited airtime is needed. If you do not want to change the plan, no credits should be given IMHO. Simple resolution. Do no use your phone more than what is allowed. With the options available to track airtime usage, there is no reason for that amount of overusage to happen in the future.

Reply