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Undue $5.00 Additional usage Charges (for Data & SMS)


My most recent bill is showing an extra 5$ under Data & SMS. When I open page 3 of my Bill, it has "Data Usage $5.00 Total used 3,594.893 (MB)", which is less than the 4GB plan I have. Also, it's a shock-free plan, which wouldn't even allow me to go over the 4GB. I have not been close to the US border as well.

2 replies

Userlevel 7
Badge +4
It could be a glitch, I just wonder how could it happened. Could you go in the data usage detail and see when that $5 incurred?
A quick call to Koodo or message through FB will give you $5 if it was a glitch with Koodo.
Dinh wrote:

It could be a glitch, I just wonder how could it happened. Could you go in the data usage detail ...

Glitch confirmed, contacted Koodo and they've waived the fee.

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