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Question

Unauthorized billing

  • 28 May 2020
  • 2 replies
  • 51 views

I have several unauthorized charges on one of my phones from last month, this month and current. They show up as Data charges. I have all my phones set to not authorized additional charges, have tried koodo chat several times, cannot reach a rep and need to have these charges credited to my account.

 


2 replies

Userlevel 7
Badge +4

Setting your phone or apps to not use data is imperfect. The phone often will allow leakage. Can you provide more details on the charges you have received, and let us know if you have set your phone to allow MMS (picture messages), so we can offer more advice?

 

Userlevel 7
Badge +4

When you login to self serve, please go download your detailed PDF ebill.  Review this detailed PDF ebill thoroughly.  What does it say the additional charges are for?

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