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Unable to pay my bill using credit card on self-serve


Hey guys,

I cannot pay me bill using credit card on self-serve.
Error message is about billing address mismatch.


Double checked the billing address on self-serve, same as the address of my credit card.
First time paying bill on this account.

11 replies

Userlevel 6
Try a different web browser. Try calling in and paying with credit card over the phone.
Is it a pre-paid credit card? I wouldn't recommend trying to pay Koodo with prepaid credit cards.
Last resort would be to make payments to the account through online banking.
titaniumtux wrote:

Try a different web browser. Try calling in and paying with credit card over the phone.
Is it a p...

Thanks for replying.
Tried Microsoft Edge and Firefox, still don't work.
It's not a prepaid credit card.
Already paid through online banking, almost forget this method.
Still want to pay through self-serve. And wonder why the billing address has mismatch.
Userlevel 7
Badge +4
AODAN XIN wrote:

Still want to pay through self-serve. And wonder why the billing address has mismatch.

It  is possible the bank has updated your address to match the new Canada Post Addressing guidelines, but you haven't updated your address in Koodo's self-serve. Just check you banking to see the format they use, and update your Koodo address.
AODAN XIN wrote:

Still want to pay through self-serve. And wonder why the billing address has mismatch.

Thanks David,

The only difference between my Koodo address and bank address is the street name.
Koodo: XX XX XX CRT
Bank: XX XX XX COURT

I think CRT is short for COURT...
Userlevel 7
Badge +4
AODAN XIN wrote:

Still want to pay through self-serve. And wonder why the billing address has mismatch.

And since computers take things so very literally, they appear as different addresses!

Care to experiment and change the Koodo address to match the bank's? Also, make sure your name is the same in both as well.

It will be interesting to see what happens.

BTW, If I recall, CRT is the correct abbreviation for Court in the CP guidelines, so maybe changing your address in your banking information is REALLY the correct path, but let's start with Koodo!

AODAN XIN wrote:

Still want to pay through self-serve. And wonder why the billing address has mismatch.

The problem is after I enter my address manually (XXX COURT) and click submit. Koodo system will automatically format my address to XXX CRT and ask me confirm or not...
AODAN XIN wrote:

Still want to pay through self-serve. And wonder why the billing address has mismatch.

Also tried changing my bank address, system re-formatted my address to XXX COURT...
AODAN XIN wrote:

Still want to pay through self-serve. And wonder why the billing address has mismatch.

BTW, I've been using this credit card for three years, no problem for other payment.

I just guess that, maybe, my Koodo address on file is different from the address I updated on self-serve.
Userlevel 7
Badge +4
AODAN XIN wrote:

Still want to pay through self-serve. And wonder why the billing address has mismatch.

Well, you tried......
Maybe time for a chat with your bank!

At least you know you can pay through online banking. That's my choice for just about everything - when the bill arrives, I create a payment for a future date in time for the transaction to clear, then don't worry about paying on time.  I do miss out on points, though.

Hello Aodan, This problem that you have is because, if i not mistaken is the first time you are trying to pay using this credit card with Koodo. when you have this type of error messages you need to called customer service and needs to submit a Form, after the Form is completed you will be notify in 2 Business days that you can now use the Credit Card with Koodo. Regards.!

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