Koodo Community
Solved

Turned off data on account but still charged

  • 10 June 2021
  • 1 reply
  • 24 views

When I set up the phone plan it was a "no data plan" and the rep showed me that it was turned off on the account. I was still charged $13. Can the data be turned off from the account instead of the phone?

icon

Best answer by Mayumi 10 June 2021, 02:58

Yes. There is an add-on call "Data block".

It's  $3/mo, but it will prevent future data charges due to accidental data use, wifi assist kicks in, background data usage or data leakage...etc.

View original

1 reply

Userlevel 7
Badge +4

Yes. There is an add-on call "Data block".

It's  $3/mo, but it will prevent future data charges due to accidental data use, wifi assist kicks in, background data usage or data leakage...etc.

Reply