Koodo Community

Community

Solved

Transfer amount owning to an other account


I had an account that was recently closed but still have the 2nd account. On the 1st account which was closed there is a balance owing of 24.91$ from you to me, I would like to have that balance transferred to my running account as this one is closed. How do I go about to get this done?

4 replies

Userlevel 6
I think it's automatic, although you are more likely to get a check for the refund in my opinion rather than the credit applied directly. Check your next bill.
Userlevel 7
RudyW wrote:

I think it's automatic, although you are more likely to get a check for the refund in my opinion ...

Not automatic. And she wouldn't have been mailed a cheque without requesting it, it's not automatic. The credit would be applied to the new account though once requested.
Userlevel 7
Call *611 from your Koodo phone, explain the situation calmly and slowly and that you would like to transfer the credit over to your new account. Any rep should be able to assist you with that 🙂
been on the phone for over an hour

Reply