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Top up take from my bank account twice doesn't show on my Koodo account


How do I get my money back form Koodo when they say that the top up on my account didn't go through but the money was taken out of my bank account not just once but twice!?!?!?!?!!?!
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Best answer by David AKU 24 April 2015, 19:25

Is it possible the Koodo account number was mis-entered or something similar? the simple transposition of a digit could be sending your payment to another person's account. You should check your bank information,and self serve, to confirm the Koodo account you are sending money to, and then contact Koodo directly to make corrections.

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Is it possible the Koodo account number was mis-entered or something similar? the simple transposition of a digit could be sending your payment to another person's account. You should check your bank information,and self serve, to confirm the Koodo account you are sending money to, and then contact Koodo directly to make corrections.

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