Koodo Community
Solved

toll free cals are not free


Why toll free calls such as calling 1-800xxxxxxx are charged, including calling Koodo customer service? I think these calls should never be charged, because every time when calling these numbers, we need to wait for a very long time. it is very easy to use up the limited minutes. I am charged for additional $77.5 dollars this month. It is so surprising to see the bill. ..........

5 replies

Userlevel 7
Exactly what Bob said in his first sentence. The term toll-free means that you aren't charge any long distance charges for making the call. You still use your regular minutes for the call. Whether you think it's fair or not, that's how it's always worked. Switch to a plan with unlimited minutes are going to be using so many minutes or call during your evening/weekend period where it's free and unlimited.
Userlevel 7
Badge +4
I believe if you call Koodo at *611 your minutes are not deducted. Someone jump in if I'm mistaken.
Userlevel 7
I believe if you call Koodo at *611 your minutes are not deducted. Someone jump in if I'm mistake...That's correct.
Userlevel 7
You also shouldn't be calling the 1800 number when you call Koodo, you should be using *611 from your Koodo phone as that doesn't use your minutes.
Userlevel 7
Badge +4
1-8xx calls are charged as local regular plan minutes. The term "toll-free" applies from the ancient POST world where no minutes were charged on your landline while calls out of your local area were slapped with long distance. Especially maddening when going thru the "voice recognition" tree of landline companies to get service established or to report a problem. Makes you feel they are doing it on purpose.

Reply