Koodo Community

Community

Solved

Tired of overbilling


what the heck goes on with my bill? Two phones, one with a $40.00 plan , the other with a $60.00 plan. How do you get $244.05 out of that? 0 owing from last bill and I checked data usage etc. and there are no extra charges. PARTIAL CHARGES ($) MONTHLY AND OTHER CHARGES ($) ADD-ONS ($) USAGE CHARGES ($) TOTAL BEFORE TAXES ($) TAXES ($) TOTAL ($) CAN Data 300MB 300 min $40 6.00 45.00 - 106.90 157.90 18.95 176.85 CAN Data 2GB Unltd min $60 - 60.00 - - 60.00 7.20 67.20 Total $6.00 $105.00 $0.00 $106.90 $217.90 $26.15 $244.05

5 replies

Userlevel 7
Badge +4
This is too hard to read. Can you put it in a better format? Or maybe tak a screen shot of your ebill (with all your personal info scrubbed out). From my quick look it seems to be mainly Add-on Usage charges which sounds like you are going over something or making international calls or something
Dennis wrote:

This is too hard to read. Can you put it in a better format? Or maybe tak a screen shot of yo...

Thanks, got it figured
Userlevel 7
Badge +4
Dennis wrote:

This is too hard to read. Can you put it in a better format? Or maybe tak a screen shot of yo...

Great. Glad you figured it out
That $106.90 is under what says usage charge. What is that for and why is it over and above my plan?
Userlevel 7
Badge +4
Cheryl Mclean wrote:

That $106.90 is under what says usage charge. What is that for and why is it over and above my pl...

That would be your overage charges Check page 4 of your ebill. It should give usage details like this

Reply