I’m a recently returning Koodo mobile customer who previously has been with Koodo for 2 years. I want to ask and get some help regarding the current tax exempt policy for Indigenous people. As I said I was with Koodo previously for 2 years, at that time at the beginning of my mobile plan I was able to fill and complete the customer tax exempt form and submitted my Certificate of Indian Status Card to a Koodo email for approval. My tax exempt form was approved and worked for every bill for the next 2 years as a Koodo customer. I left Koodo for another carrier with a better plan, but after a day Koodo was able to offer me an even better plan so a switched back. Now I’m trying to submit my customer tax exempt form again as my current Koodo account doesn’t have my old one on file. But after speaking to a rep on the phone and being supplied with the form and email address to submit my form. I got a return email saying that I have to have an address on-reserve to be approved for a tax exempt. Which I did not have to be previously. Nor does Virgin mobile, Fido, Bell, or Freedom says since I checked with them and was stated that I can be off-reserve and receive tax exemption on my mobile bill. So in summary, I’m an off-reserve Indigenous person and submitting a tax exempt form to email@example.com, but got a return email saying I need an on-reserve address to be approved which I previously did not need before. I’m positive this isn't the case now so I need some help with my issue.