Last month my tab balance was paid and I actually have a small credit. This month my bill shows no credit and I’m still being charged a tab fee. I have a screen shot of my Tab History to prove my point. How do I get this issue corrected? I’ve tried to schedule a callback but the system says there are too many requests.
Best answer by Santo.S
Hi, no need anymore. I was able to get on the callback list and a nice representative explained as follows.
When a TAB balance reaches zero, this means that the TAB will now be paid off with my new current bill. So what was not clear to me before is that the TAB balance shown is actually looking forward to the next billing period. Thus when I pay my current bill with the TAB charge, then I’m cleared of any further charges. I’ll actually get a couple of bucks credit since my last TAB balance was less than the monthly charge.
So my next bill should show that all is correct.
Thanks for asking,