Koodo Community

Tab question

I was on an iphone 3yr plan but was able to complain and get a tab and a new phone. Now with the tab on my account how come my amount I'm paying for my bill doesn't go towards that tab to make it 0.00?

3 replies

Userlevel 6
Badge +4
Hard to say without being able to see the account... A couple of things that come to my mind but the best thing to do is Call Customer Service to see the exact reason... Everything has a solution, so expose your case and we will fix it for you!!!
Userlevel 6
How many months have you been on the Tab system? Each month it should go down but if it's your first cycle on Tab it might not yet be reflected.
Userlevel 2
Hey James, payments are never made towards the tab. Only the bill amount (15%) before credits, late fees & taxes is applied towards the tab balance. John has an excellent point. If you have only just switched from the Iphone 3 year term plan(remember that there is a cancellation fee that is applied when switching from the 3 year term to another rate plan), then you will need to wait until your next bill for the tab contributions to take affect.
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