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Question

tab payoff- upgrade

  • 20 November 2020
  • 5 replies
  • 75 views

Why was I charged a tab payoff- upgrade when I did not upgrade or change my plan. 


5 replies

Userlevel 7
Badge +4

Normally the Tab payoff was initiated by customers, Koodo system asked twice before you could pay it.

Have you changed anything in selfserve recently? I would suggest you check you billing area in self-serve, that should have the detail on the date of the request. If you didn’t do anything, you have to contact Koodo directly and ask a rep to check what happened.

I was also charged $130 for a tab payoff- upgrade when I did not upgrade or change my plan - I haven’t been on self serve or made any changes to my account recently. Seems pretty shadey Koodo!

 

Koodo has never asked me about it before and I just noticed due to a shocking bill!

Userlevel 7
Badge +4

I was also charged $130 for a tab payoff- upgrade when I did not upgrade or change my plan - I haven’t been on self serve or made any changes to my account recently. Seems pretty shadey Koodo!

 

Koodo has never asked me about it before and I just noticed due to a shocking bill!

@Becca89 Could you check your pdf bill and see if that was a Tab payoff or something else? Normally the page 3,4 of the pdf bill had that detail. Also if possible can you post a snapshot of it here? (without any personal information please)

If there was glitch with your account, Koodo would fix it for you. 

 

Userlevel 7
Badge +4

 


Indeed it is a Tab Payoff. I would suggest you contact a Koodo rep directly so someone can look into it. If you didn’t do it, I would suggest you change your Koodo password to make sure your account is secure.

To contact them you could schedule a callback from their digital assistant or chat with a social media rep via Facebook messaging https://www.facebook.com/Koodo or twitter https://www.facebook.com/Koodo

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