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Suspend service for prepaid


I use koodo prepaid service, if I go to other countries in April this year. How can I suspend this service? If you can not pause the service, I stopped recharge happen?

6 replies

Userlevel 2
You do not suspend your prepaid service. If you want to pause the service, simply do not renew your base plan. However, note that you will lose any remaining minutes or data from your boosters. You will also lose your telephone number after 90 days.
Userlevel 2
Do I lose my boosters after 90 days or after the first time that I don't renew my base plan
Userlevel 7
Badge +4
Budd wrote:

Do I lose my boosters after 90 days or after the first time that I don't renew my base plan

You'd lose the boosters after 90 days too, Budd. Just make sure to make a note when to renew 🙂
If I stopped plans, 90 days after my phone number and boosters will disappear together?
Userlevel 7
Badge +4
liwen Hu wrote:

If I stopped plans, 90 days after my phone number and boosters will disappear together?

correct.
Thanks very much

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