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surprise fees


I was carefully explained on what would be on my bill and so I don't understand an extra 4$ fee that seems to be included in my initial 40$ monthly deal. It is not explained on the Koodo application. Where can I call or write to get explanations, preferably in French?

6 replies

Userlevel 4
What you could do first is bring up a detailed bill using a computer instead of the app and check the Account Detail section of that bill. It will tell you where that $4 came from. Based on the description, it could be taxes..
Userlevel 7
It could also be pro-ration, if this is your first bill.
Userlevel 6
They have a French Community as well if you prefer, but as the others said it's most likely pro-ration which normal. http://communaute.koodomobile.com/koodofr
Userlevel 1
In English: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill En français: http://aide.koodomobile.com/pour-gerer-ma-facture
Hey thanks guys!! I was being kinda paranoid about paying extras since I dont know very well how it all works! Yeah, it's the pro-rating. I already had forgotten what the seller told me about it... Thanks again!! 🙂
Userlevel 4
Mireille Desrosiers wrote:

Hey thanks guys!! I was being kinda paranoid about paying extras since I dont know very well how ...

You're welcome 🙂

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