I am a professional web site developer, and I pay my bills online by credit card. On several occasions, I have been mystified by my bill, as it seemed that previous payments had not been received. Today, my balance was $234 even though I was absolutely positively 100% certain that I had paid the full balance last month. When paying today, my wife was watching and she spotted the problem - I failed to complete the "Confirmation" step in the credit payment sequence. Presumably, this isn't the first time I've made that mistake. I would respectfully suggest that if it is not clear to a professional web site designer when a credit card transaction has been committed, then there is something missing in the corresponding web pages. Perhaps you should have a look at this! You might find that people will be paying their bills on time more often! Oh, and thanks for the $30 reconnection fee! Much appreciated! The person who pressed that button must have a very high salary.