So few months ago I switched over from Public mobile and I have to say I had to call Koodo on so many occasions for very stupid things. First off, Koodo website was keep changing the refer a friend deal, from $100 to $25 at the time (MId March), and I switched over my entire family taking this deal, thinking that I would get a lot of bill credit, if my family refers each other. I even have screenshots of email telling me that I got 100 bill credit each time I referred. However, they are now saying it isn't valid because I didn't do it online. The thing is, I would have preferred to do it online, if I would get $100 bill credit for each referral, but it was during really busy time for Koodo and they told me that SIM card could come in more than a week from the date of purchase. I only had deadline of March 15 to switch over, so I had to go to a kiosk and now they are saying I can't get it.
And also, they honoured it for this guy in the above link apparently, but when I contacted support, they just said they can't do it. So Koodo discriminates customers?
Second of all, I linked my family's account so I can pay with 1 credit card. Stupid enough, I can't do that apparently for security reason. I mean, I would understand if it didn't work for everyone in my family's, but it worked for my brother's bill but doesn't work for parents. It has been only 3 months, but I am looking to switch over to anything else when they offer a decent deal.