Koodo Community
Question

stop billing me for internet I don't need anymore

  • 6 October 2020
  • 4 replies
  • 65 views

I like you to stop billing me for internet I no longer need internet I move no longer live there I only need my phone ty


4 replies

Userlevel 7
Badge +4

What do you mean billing for internet?   Koodo is not offering internet service.

Even if you move, you still have to pay for your cellphone service.

Yes I know I want to keep my phone and yes I do have internet with koodo 78 dollar a month taking off my credit card very month for the past 2 years can you get look into it 

Userlevel 7
Badge +4

Yes I know I want to keep my phone and yes I do have internet with koodo 78 dollar a month taking off my credit card very month for the past 2 years can you get look into it 

Do you mean you have a plan with data, but you want to cancel phone service?

If you want to cancel - no more making/receiving calls and texts message-, then you have to talk to a rep.

Set up call back through Koodo assist ( type in “ Cancel my service”)

Userlevel 7
Badge +4

Koodo does not now, and has not ever, offered standalone home internet. They have only ever offered internet service as part of a cellphone plan.

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