Hi there, I’ve had my phone plan for almost two years and recently upgraded to a different plan with more data. My plan comes to $101.80 and my spending/credit limit on my account (according to Equifax) is $108. Now that my plan is changed I am utilizing 94% of my credit limit with this account, and my credit score is dropping daily because of this. I have auto-payments and this is my ONLY bill on my account ALL credit cards are paid to $0, I hardly use them. Equifax says this is the reason for my score dropping as it is using too high of a percentage. I spoke to representatives at Equifax and Koodo and nobody will fix this issues for me. Koodo said they cannot see my spending limit and there should be no limit set, and Equifax is just giving me the information they have from Koodo. Any ideas?
Edit: I can still see my Bell Mobility account (closed) and my spending/credit limit on Equifax shows $500. So clearly Koodo should be able tom fix this...
Best answer by nim4165
If I was the one who received this info from Equifax, with the understanding that my credit score is going down because of koodo’s low ($108) credit/spending limit (vs. $500 with Bell), I would go straight to the koodo billing experts who determined the low (compared to Bell) limit. That is still my recommendation to