I’m the main account holder, and need to understand WHY my secondary is getting ALL of my billing info and Koodo notices. I am not. They’ve been getting calls from Koodo, asking for me; then hanging up. Why is my number not the main? I’ve been doing chat assist, tried to schedule a call back and I get no rep is available due to Covid. Does anyone know if there’s a way to speak to someone?
Best answer by Sophia
You can contact them through Facebook or Twitter, if a call back through the digital assistant keeps failing. That said, who signed up for the account? That would be the main account holder regardless of the number. If you want to change that, there might be a fee involved.