Someone else has my new phone. While out of town which koodo rep was advised id be, the phone was delivered & signed by someone else. I cant blacklist it nor report it stolen since ive got no model #... already paid my 1st bill, tab & koodo protection plan for Dec-jan 25th/2021
Userlevel 7
+4
For issue like this, you would have to contact Koodo directly and ask them to open an investigation into the problem.
in the mean time, I would suggest you report the problem to police and contact the shipping company, ask them to investigate also.
Ive got the call back from koodo & a investigation is now being done. They are suppose to contact the shipping company (canada post) to inform them but im requesting the investigation ticket # or other info that will help me when calling canada post back mysef & the Police today. Tks for your reply
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.