Koodo Community

Community

Solved

Simultaneous charges for data usage


Ive noticed that yesterday I had 4 data usages of 5.00 MB. All at the exact same time ! Why would that appear like that ? I don't remember doing anything like that once let alone 4 times. This sort of thing has happened but then it's a large amount (eg. 52.3 mb)

3 replies

Userlevel 7
Badge +4
What phone do you have? Try looking in your to see if an app has used that amount of data!
Userlevel 7
Badge +4
In addition to Robert's suggestion, if you are on a fast data connection (LTE) it is possible to have more that one measure of packets occur in the same minute. Was there any other data used in previous or subsequent minutes?
Userlevel 7
Badge +4
If you feel the data charge is in error, give Koodo a call. *611 on your koodo cell (It's a free call)

Reply