I signed up for a tab medium a couple months ago because a particular phone I wanted was on sale. As I walked out of the store I discovered a problem with the handset so I went to exchange it but they were out of stock. I did not want a different device so I decided to cancel my plan and return the device.
I was assured that everything would be refunded and I would have no charges outstanding.
This week I received an email saying that I owed $15 on my Koodo bill and I would be sent to collections if I did not pay by December 23rd.
What is the charge for? The bill says I paid a $27 in mobile services and $3.50 in taxes with a $15 credit carried over from the previous bill.
Why am I being charged? I never even turned on the phone let alone used it. I canceled my service within minutes of singing up and was assured I would not be charged.