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Should be able to delete billing history in self serve


I have recently been hacked and someone has gained access to everything I do. I went into my self serve to try and delete my bill history to limit the amount of information they could get and I can't delete them. I think it would be a good option for the customer to have, they are there for the customer use and that's it. So it should be up to the customer if they want to keep them or not

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Userlevel 7
Badge +4
Wouldnt you just change your self serve password?
They have hacked everything and had access to all my info, I am in the process of fixing the issue but would still like the option of deleting my bill history.
Userlevel 7
Badge +4
Jesse Kane wrote:

They have hacked everything and had access to all my info, I am in the process of fixing the is...

Once your password is changed, they no longer have access to your account. The ability to delete billing history wouldn't change anything.
Userlevel 7
Badge +4
Jesse Kane wrote:

They have hacked everything and had access to all my info, I am in the process of fixing the is...

Agreed. If they had access to your self serve password and signed in, deleting the information after the fact won't accomplish anything.
Jesse Kane wrote:

They have hacked everything and had access to all my info, I am in the process of fixing the is...

Should it still not be an option? I spoke with customer service yesterday and they told me it's out up there for the customer. So the customer should have the option of keeping it or not
Userlevel 7
Badge +4
Jesse Kane wrote:

They have hacked everything and had access to all my info, I am in the process of fixing the is...

Amazon's order history is also there for customer reference. They don't let you delete it either.
Userlevel 7
I don't think it should be an option at all. It gives the opportunity for non-account owners who know the account holders self-serve info to go in and delete bills they might not want the account holder to see or something. This is especially a concern for parents and their children. Plus, the number of calls for people to access old bills they may have deleted would definetly be huge and this costs Koodo money. The "positive" advantage to implementing this does NOT outweigh the negatives, in my opinion. What happened to you was a once in a while thing, a major change shouldn't happen because of it.
Userlevel 5
Ahmad, you've pretty much laid out all of the reasons why we wouldn't want to implement this idea 🙂 It's more important for us that all of our customers are aware of their bills, especially for Tax purposes as well. We don't want customers to call in after someone removed it, what a hassle!

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