Koodo Community

Community

Solved

Separate cell numbers after divorce?


My wife and I are divorcing and both of our cell phones are on the same bill, which is in my name. We have been to Future Shop and Best Buy and were told by both that I had to release her number to her. I have no problem with that, except that I can't find a way to contact Koodo to get it done. This is frustrating! How can she get on her own account and be able to keep her current number?

3 replies

Userlevel 7
Badge +4
You have to complete a transfer of ownership. You can do this over the phone or at a Koodo kiosk. She will have to provide sufficient ID plus be approved to accept the transfer of number to her own account. There is a $35 charge for a transfer of ownership. I believe it's the new account holder that is responsible for the fee
Userlevel 6
@ Linda Koodo will run a credit check on her, same way as if she was a new customer. I'm pretty sure it can be done over the phone. Just dial *611 from your cellphone to do it. She will likely have to be there with you to provide info.
Userlevel 5
Dennis wrote:

You have to complete a transfer of ownership. You can do this over the phone or at a Koodo kiosk...

Great reply Dennis 🙂 just a small correction, it's $25 for a transfer of ownership.

Reply