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Says my address doesn't exist


I am trying to update my billing address and in turn my shopping address but koodo says my address doesn't exist. Also why can you change your billing address in the checkout but not your shipping address. Other websites say my address exists and I live here so it obviously does exist

9 replies

Userlevel 7
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I see your new address on our end Conor. Are you still having challenges? 
Bernard wrote:

I see your new address on our end Conor. Are you still having challenges? 

That is not the address I want it shipped too. That is the billing address my cc when I fist got it a few months back and wanted to see if that one worked.
Userlevel 7
Badge +4
Bernard wrote:

I see your new address on our end Conor. Are you still having challenges? 

What is the postal code you say our system is unable to find?
Bernard wrote:

I see your new address on our end Conor. Are you still having challenges? 

B0S 1P0
Userlevel 7
Badge +4
Bernard wrote:

I see your new address on our end Conor. Are you still having challenges? 

Ok, based on Canada Post software system that we use for address verification that postal code is in a RR (rural route) delivery mode area. Unfortunately we don't ship phones to those type of addresses Conor.

 https://www.canadapost.ca/cpotools/apps/fpc/personal/findAnAddress?execution=e1s2
Bernard wrote:

I see your new address on our end Conor. Are you still having challenges? 

Can't you ship it to the post office in my city? I have a po box there. Or is there a way to get a second party to ship it like ups?
Userlevel 7
Badge +4
Bernard wrote:

I see your new address on our end Conor. Are you still having challenges? 

PO Box may work. Give it try Conor see if the order goes through. 
Bernard wrote:

I see your new address on our end Conor. Are you still having challenges? 

It doesn't give me the option to change my shipping address
Userlevel 6
Bernard wrote:

I see your new address on our end Conor. Are you still having challenges? 

Hey Conor! Are you still having issues? If so, send us a message through Facebook or Twitter and we can gather up more information for you.  Thanks! 

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