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Satisfaction Surveys FTW


Userlevel 1
Customer Satisfaction surveys soon after customers call in to Customer Service are AWESOME! Reward incentives (or at least the chance of earning them) is even better!

4 replies

Userlevel 6
As for "Rewards" there's the newly launched "Mobile Masters" program.
Userlevel 7
Badge +4
We thought about it Mo, but felt a bit cheesy to say "fill out this survey for your chance to win $50". We wanted people to do it because they wanted to tell us not because there is an award. That said we'll take a look at this again.
Userlevel 1
Hey guys, just to clarify: I think the follow-up is AWESOME. It feels nice to know the company cares how my last call went And I was told I'd have a chance at earning extra credits towards my Tab - I thought that was pretty AWESOME too! 🙂
Customer service rep: Samuel - reply yes

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