Does anyone know how this could happen: I turned on my data while in a city in France. Within 1 minute I was charged $100 for usage. Upon returning to Canada and contacting Koodoo, I was informed that I used 20 MB of data and the reason it cost so much was that the data was received via satellite. I would like to know how it is possible that my cell phone can connect directly to a satellite. I was in a busy city in Europe. 97% of France is covered by cell phone networks. I understand if you are on cruise ship, for example, you may receive data through a satellite link.
After one and a half hours on the phone with Koodo, I finally received a refund. Not much of a win : ( Perhaps the worst part is that the representative said that he had the authority to refund the money but chose not to. It was not until I asked to speak to a manager that the refund was offered.