I am writing here to hopefully have someone understand my situation and help me out as I have had no luck over the phones;
I was out to Dominican Republic, as I do not usually require the network while on vacation. I ran into a scenario where I had to activate the Roaming to use my phone, so Koodo makes this a bit tricky during setup as they ask you to reply 'ADD' to activate roaming and advertise that you will be paying $8/day in the Usa and $12/day in other countries.
I had replied ADD and i began being charged per MB, so I went online and tried to access self serve to see if there is a way to enable the $12/day plan, while continuing to do this i kept getting charged for data and had to keep accepting as I wanted my phone for emergency as I had left the resort.
I gave up logging in and out of my online self serve account and went back to the texts and realized I had to Reply " TRAVEL" to add the second option of the $12/day. At this point im already $170+ in data usage in just a short time from loading up websites and minor usage.
I am not able to explain my situation to anyone over the phone as some of the english dialect with the south american reps is hard to comprehend, I tried the french line in Canada but he was only reading what the previous rep wrote and just shut down anything i was trying to explain.
Hopefully I can find someone that is willing to understand the cluster i was stuck in regardless if Koodo sends a text message or not briefly explaining direction in 2 different text messages , not all customers are aware of the exact process especially during certain scenarios.
If Koodo could track my usage that day, it is obvious I was trying to log into the website and activate the roaming use but was confused and misunderstood why i was not getting the daily rate of $12/day.
Thank so much;