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Reversing data charges


When I bought my new phone on 28-Sep-16, the Koodo employee had to use data to get my phone set up as their wi-fi was not working.  She said I could contact Koodo and get the data charges reversed. She indicated you could verify that the data usage was on the same day I purchased the phone by my bill.

I bought my phone at a Kiosk in Conestoga Mall (Waterloo. ON).  Please advise what I need to do in order to get the data charges reversed.

Thanks.

3 replies

Userlevel 7
Badge +4
You could try contacting customer care by dialing 611 from your phone. Be the quickest way to resolve the situation.
Userlevel 7
Badge +4
Hi Lynn - let us look into this and get back to you. To confirm, phone number ends in 87, correct?
Userlevel 7
Badge +4
Lynn - a credit for the data charge has been applied to your account and will be reflected in your balance owing.

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