Koodo Community



Reversal in payment

Dec 2013 statement shows a balance of $45.25. The Nov payment was paid then you people reversed it. Why was this payment reversed???

4 replies

Userlevel 7
Badge +4
This is a public forum where customers help customers so we can't tell what went on exactly, your best bet is to call customer service and they will be able to give you a direct answer immediately as to why this occurred.
I will do that. Thanks
Userlevel 7
It might not have been reversed. Maybe the payment was received just before your cycle date so you saw next months bill thinking the old one wasn't paid? Maybe there weren't enough funds in your bank account or CC you used? Either way you'll have to call them. Please keep us updated as to what happened.
Userlevel 7
If it was truly reversed, your bank will know exactly why. calling them will help you more probably