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refund to preauthorized payment


Hello there, I am waiting for a refund from Koodo. I cannot update my billing address, so I added a pre-authorized payment after cancelling my Koodo account. In this case, will Koodo send the refund to my pre-authorized payment or my old billing address? Thank you. Also, no one replied on Koodo Messenger… Is there a number I can call in Canada? Thank you.

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Best answer by Goran 11 June 2021, 01:22

How long has it been since you messaged Koodo presumably on Facebook messenger?

Afraid not for a number to call that's available.
Via Facebook messenger or dm via Twitter is likely still your best bet.

 

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Userlevel 7
Badge +4

You said "so I added a pre-authorized payment after cancelling my Koodo account."

I'm curious why you added it after cancel your service?

Userlevel 7
Badge +4

How long has it been since you messaged Koodo presumably on Facebook messenger?

Afraid not for a number to call that's available.
Via Facebook messenger or dm via Twitter is likely still your best bet.

 

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