Koodo Community

refund for being on hold for Service Canada and then they hung up on me.

  • 8 June 2021
  • 1 reply

Service Canada hung up on me after I was on hold for 68 minutes. Claims the customer service repcould not hear me.

1 reply

Userlevel 7
Badge +4

Will my Koodo services always work in Koodo coverage areas?

We monitor our networks to keep them running continuously. However, there are times when Koodo must temporarily suspend or restrict the service to maintain, restore or repair the network. Also, to ensure fair network access to all users, Koodo may manage network resources using methods including, but not limited to:

  • Allocation of bandwidth, which may limit the availability or speed of data service;
  • Filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content; and
  • Restricting the network access available to specific transmission protocols.

For a description of Koodo’s network management practices please see koodomobile.com/wireless-video-experience-optimization.

In addition, service failures or interruptions can occur due to events beyond Koodo’s reasonable control. These may include:

  • Atmospheric conditions (including solar activities);
  • Physical obstacles interfering with the transmission of radio signals;
  • Limitations on the capacity of the network to carry traffic from all nearby users;
  • Technical limitations of the systems of other telecommunications companies or limitations of the interconnection of transmission facilities;
  • Defects or failures in network equipment; or
  • Emergency or public safety requirements.

TL;DR, Koodo service is not guaranteed to work at all times. It's unfortunate that you were inconvenienced, but you are not entitled to compensation.