Koodo Community
Question

Refund


i randomly got refunded my phone bill. i never asked for a refund but it showed up on my bank account..


2 replies

Userlevel 7
Badge +4

Are you sure if those were refunded from Koodo and not something else? Could you go to selfserve, choose billing and check payment history. Could you see anyrefund there? 

Userlevel 7
Badge +4

What does your online banking say? 

Is it the perfect amount that was returned? 

Check to see if there was more than 1 payment processed

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