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Redeeming negative balance on final bill


I'm wondering how to redeem a negative balance on my final bill with Koodo. I switched to Public and for some reason can only get Public when I dial the Koodo customer service number. (??) The negative balance isn't my tab, but an overpayment. Can I get Koodo to send me a cheque? How can I do this when I can't reach them by phone?

3 replies

Userlevel 7
Badge +4
Hello.

What number you are trying top call? Also, you might be able to get this balance once you close your account. Koodo should send it to you via mail.
Robert wrote:

Hello.

What number you are trying top call? Also, you might be able to get this balance once you...

Koodo won't mail the amount owed unless you find a way to ask for a cheque. Instead, they'll just keep sending you an invoice every month showing that they owe you money. When I ported over to Public Mobile almost a year ago, I was too lazy to collect my $20, so they continued to send me these invoices with the balance forwarded from a past bill.

Funnily enough, I recently became a Koodo customer again and I can see the balance they owe me as a separate line on Self Serve. Maybe I should do something about that now. 🙂
Userlevel 7
Badge +4
Robert wrote:

Hello.

What number you are trying top call? Also, you might be able to get this balance once you...

Well I believe that you would need to call them. I thought they were sending it to you.

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