Koodo Community
Question

Reconnection after late payments

  • 18 April 2019
  • 1 reply
  • 83 views

Hi,

I neglected to pay my account for a bit but it now has been paid in full.

I would like to get my account set back up from either now or May 1st and to keep the same number as I have important contacts - is this possible? Is it possible without having to call Koodo as I am currently outside of Canada so it makes it more awkward.

Thanks.

1 reply

Userlevel 7
Badge +4
If your account was only disconnected due to non-payment, payment of overdue fees and the $35 reconnection fee should return your number. If your account was CANCELLED, then the number is lost.

You can contact Koodo through their Facebook or Twitter presence in addition to calling.

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