I am so pleased with Koodo's customer service. After a family crisis, my bills were being held and not sent to me, so I had fallen behind on payment and my service was cancelled. I called Koodo to get my remaining balance and to hopeful see if I could reconnect my phone. I wasn't on hold long and the three people I talked to were very helpful, clear, and polite. I was able to pay the remaining balance and set up a time to reconnect my service. I was anxious about calling Koodo because of the reviews I've seen on this site, but I have to say I was pleasantly surprised by the amazing customer service. I am excited to reconnect with a company that treats customers right! Thanks, Koodo!