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Question about 15 day return policy.

  • 28 November 2018
  • 2 replies
  • 626 views

I recently purchased a phone through the online store, and then found another phone through Koodo online that I wanted more so I bought that one as well. I am planning on returning one of the phones, but I have not received either one yet.

I am wondering if the 15 day return policy begins from when I purchased the phone online or from when I receive the phone. Could someone help me out?
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Best answer by Dennis 28 November 2018, 18:37

Koodo will honour 15 days from when you receive the phone
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2 replies

Userlevel 7
Badge +4
If you send an e-mail to the webstore right now telling them you want to return the first phone, then it'll be fine. They might take a while to answer, but as long as the e-mail was sent before there shouldn't be no problems. Also, when you're chive the phone you don't want, just don't accept it and it'll get sent back to Koodo.
Userlevel 7
Badge +4
Koodo will honour 15 days from when you receive the phone