This is partially a PSA and partially a complaint/question about Koodo’s customer service... I have been with Koodo since 2012 and my plan before today was 3 GB/$65 so obviously I was frustrated when I heard that initially the new 10 GB plan was for new customers only. Today I found out (after finally getting through to 611) that they’re still offering the plan to loyal customers BUT you only get the full 10 GB if you called just once during the promo period to inquire about it. This logic makes no sense to me though, I didn’t call during the promo period because they said it wasn’t for existing customers but now they’re rewarding the people who did? It just seems like a poorly rationalized excuse to limit the offer as much as possible for existing customers. The rep offered me 5 GB + 2 extra GB for 2 years for $60. 7 GB is more than enough for my needs but it’s just the principle of it all that’s really upsetting to me as I work in the customer service industry as well and would never handle loyal customers in such a manner. Also I originally had called on Thursday to inquire and was told that someone would call me Friday morning, then no one called and I spent about 3 hours total between Friday and Saturday on hold with no apology or explanation given. I know many people waited longer than me but I’ve been working 12 hour shifts so my free time is basically non-existent and I was really counting on that phone call. So now I’m wondering, did anyone out there manage to get the 10GB without calling during the promo period or did they get more or less than 7GB offered? I’m curious to see how uniform they’ve been with implementing their offer extension.