Koodo Community

Community

Solved

Problems with electronic billing.


I received an email telling me my electronic statement is ready. I looked at the statement and prepared to pay the amount owing. However, when I go to pay the bill, the system tells me the balance is 0 and I cannot pay more than 30% ahead. But I owe money. Why send me the bill if I cannot pay it? How can I pay my bill? I waited 24 hours to see if there was a delay in the billing system. Still, I cannot pay my bill.
icon

Best answer by Zaphod Beeblebrox 20 August 2013, 14:52

Depending when your bill date is, it can take up to 3 business days to view the details. It is very possible the system sent you the notification prematurely.

View original

1 reply

Userlevel 4
Depending when your bill date is, it can take up to 3 business days to view the details. It is very possible the system sent you the notification prematurely.

Reply