Koodo Community



Preauthorized Payment with Debit

I set up the preauthorized payment using debit last month, how do I know that if it automatically paid my bill this month?

5 replies

Userlevel 7
Badge +4
Check your self serve account with koodo or your bank statement to see if the money came out.
Is it normal if it hasn't?
Userlevel 7
Preathorized payment takes a full billing cycle to kick in so you'll need to make a manual payment this month. Next month it will come out. If you have access to online banking you can setup a payment right in your account. Just search for Koodo as a payee.
but it has been a full billing cycle already... wait what is consider to be a full billing cycle?
Userlevel 7
The bill date you get after the pre. Auth is set up must be paid manually.