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Pre-authorized payment hasn't happened... | Koodo Community
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Pre-authorized payment hasn't happened...

  • 11 September 2021
  • 1 reply
  • 27 views

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?

I am a new customer to Koodo as of mid-August so perhaps PAP isn’t actually set up despite it clearly stating that “Pre-authorized Payment is enabled”?


1 reply

Userlevel 7
Badge +4

They mentioned that it might take a full billing cycle for the automatic pre-authorized  payment to happen https://www.koodomobile.com/en/help/setting-pre-authorized-payments

I recommend you pay by the due date this time. In the next billing cycle, if it doesn’t work, you would need a rep to look into it.

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