I'd like to suggest a minor revision to the pre-authorized payment description in the Self-Serve and Help sections respectively. This only pertains to those that are paying their Koodo phone bill for the [b]first time and are thinking of choosing pre-authorized payment. Pre-authorized payment should not be considered an option when paying your first bill, because "it may take one full bill cycle before the changes to your pre-authorized payments take effect". A number of community members and Koodo employees have stressed the importance of paying your first bill 'manually' with either a credit card or online banking or a method other than pre-authorized payment. The problem is that the explanation in the Help/Faq is located in, of all places, the Spending Limit Faq. It should be located under Managing My Bill/Payment Options/Faq. The description is vague at best. The link that's provided simply takes you to the Self-Serve login page and that's about it. There are no explicit warnings or explanations that would deter a first time bill payer from choosing pre-authorized payment. Granted, once you navigate to the pre-authorized payment page in Self-Serve, there are 'messages' regarding the 'one full bill cycle before the changes to your pre-authorized payments take effect'. Again, the message is unclear and doesn't specify or warn first time bill payers that they should avoid this option. I think that if your first phone bill cannot be paid using the pre-authorized payment, it would make sense to include a brief yet detailed explanation in the Help section, under Managing My Bill - Payment Options and in Self-Serve under Billing/Pre-Authorized Payment, for future reference and to avoid any confusion. The proposed revision could look something like this: "Just a heads up... it may take one full bill cycle before the changes to your pre-authorized payments take effect. [b]If this is your first bill, please choose a different method of payment (i.e. credit card, online banking). Note: online banking transactions can take between three to five business days process". Or something along those lines.