I've never gone over my 500 anywhere minutes before until recently and I'm now faced with an overage charge of $220. I just didn't think to check my usage since I'm never over, but this billing cycle was a different story. Is there a way to contact a rep to see if they can kindly reduce the charge? I've changed my plan now to unlimited minutes but I don't think it'll apply it to the previous billing cycle, unfortunately. Anyone have any tips or suggestions? I went from a bill of 67 a month to now 317$. Boo, so upsetting.